Welcome to Bourbon Foundry House! If you are ordering bourbon online, understanding our bourbon online purchase returns policy helps you shop confidently. Whether you select Jim Beam Signature Craft 12-Year Bourbon or Makers Mark 46 Bourbon, we aim to make returns and refunds simple and transparent.
Understanding Bourbon Online Purchase Returns
We want every online purchase at Bourbon Foundry House to meet your expectations. Our bourbon online purchase returns policy allows you 30 days from delivery to return eligible items. After 30 days, we cannot offer a full refund or exchange. This applies to popular bottles such as Buffalo Trace.
To qualify, items must remain unused, in the original condition, and in their original packaging. Following this process ensures that every returned product maintains the high quality our customers expect.
Products Excluded from Bourbon Online Purchase Returns
Some items cannot be returned due to safety or legal restrictions. These include:
- Opened bottles of bourbon or limited edition spirits
- Perishable items such as cocktail mixers or garnishes
- Gift cards
- Downloadable products, including digital tasting guides or cocktail recipes
- Items marked as final sale or clearance
Partial Refunds for Bourbon Online Purchase Returns
We grant partial refunds in specific situations. For example, if bottles show signs of use, products are missing parts not due to our error, or returns are submitted after the 30-day window, the refund amount may be reduced. In addition, we strive to notify you clearly about any adjustments.
How We Process Bourbon Online Purchase Returns
We actively inspect all returned items and immediately notify you via email about the approval or rejection of your refund. Once approved, we process refunds within 5–10 business days to your original payment method. For details on how we manage your personal data, see our Privacy Policy.
Handling Late or Missing Bourbon Refunds
If your refund has not appeared, first check your bank account and payment statements. Next, contact your bank or credit card provider, because processing may take several days. Finally, if the refund still hasn’t arrived, contact us at {your email address} for assistance. We will help resolve the issue quickly.
Sale Items and Bourbon Online Purchase Returns
Only regular-priced bourbon products are eligible for refunds. Sale, clearance, or promotional items are final sale and cannot be returned or refunded.
Exchanges for Bourbon Online Purchases
We replace items only if they are defective or damaged. To request an exchange, email us at {your email address} and send the item to: {your physical address}. Include a note describing the issue. Popular selections, like Jim Beam Bourbon online, qualify for exchanges under this policy.
Gift Returns and Credits for Bourbon Online Purchases
If an item is purchased as a gift and shipped directly to you, we provide a gift credit for its value. If the gift ships to the purchaser first, the refund will go to them.
Shipping Your Bourbon Online Returns
You are responsible for return shipping costs. These costs are non-refundable and may be deducted from your refund. For high-value bottles, we recommend using a trackable shipping service or shipping insurance. Delivery times for exchanges or returns vary depending on your location.
Compliance and Regulations for Bourbon Online Purchases
Due to alcohol regulations, we cannot accept returns of opened bottles. Some states restrict shipping alcohol. For authoritative guidance, see TTB Alcohol Compliance.
Need Help With Bourbon Online Purchase Returns?
If you have questions about bourbon online purchase returns, refunds, or exchanges, contact our team at {support@bourbonfoundryhouse.com}. We actively assist customers to ensure the best bourbon shopping experience and smooth returns.